When will my order be dispatched?

Orders placed before 2pm are dispatched the same day via Royal Mail Tracked 24, meaning you can expect delivery the next working day. Orders placed after 2pm will be dispatched the following working day.

How long does delivery take?

We use Royal Mail Tracked 24, which aims to deliver the next working day after dispatch.

Can I track my order?

Yes! Once your order has been dispatched, you'll receive a tracking number so you can follow your parcel every step of the way via the Royal Mail website.

Do you offer free delivery?

Please check our delivery page for our latest free delivery thresholds and promotions.

Are your products safe for my pet?

All of our products are carefully selected with your pet's safety and wellbeing in mind. If you have specific concerns, please check the product description or contact us directly.

What if a product is out of stock?

You can sign up for restock notifications on the product page, and we'll email you as soon as it's back in stock.

What is your returns policy?

We accept returns within 30 days of purchase, provided items are unused and in their original packaging.

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we'll get it sorted for you straight away.

How long do refunds take?

Refunds are typically processed within 5–10 working days once we've received and inspected the returned item.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout next time.

Can I change or cancel my order?

If you need to amend or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we're unable to make changes.